Customer Care & After Care

Lengard has a Customer Care regime under which we measure satisfaction levels of both client and, in the case of works to occupied premises, residents.

Customer care is strictly managed and implemented through Lengard´s full-time team of fourteen resident liaison officers. They are trained and skilled to communicate to all residents effectively, identifying residents needs, at the beginning, and keeping those needs central to the project focus.

Adhering to a strict communication protocol, Lengard RLOs co-ordinate customer satisfaction through newsletters, surveys, benchmarking and a wide and varied community investment programme.